Policies & Procedures

Returns

In Store Returns:

Within three (3) days of original order date contact us to approve and facilitate your return. If authorized, a pickup will be scheduled at the cost of a normal delivery, or it can be returned to our store to save a pickup charge.

We regret that we cannot accept returns that are not within three (3) days of your original order date. We do not accept any returns on custom orders, mattresses and box springs, upholstery, linens, bedding, rugs or on items that were purchased on sale or clearance. In-home Delivery Service charges are non-refundable and you are responsible for the return shipping (pick up) charges. If you receive a damaged, defective, or incorrect item, your warranty service will be provided at no charge.

Your refund will be reduced by a return handling charge equal to 15% of the purchase price and an In-Home Delivery Service pick up charge equal to our In-Home Delivery Service rate. A credit will be issued in the same form as the original payment within 3 days of return of the product. Refunds generally appear on your credit card statement in one to two billing periods.

 

Change of Mind Policy

Applicable to stock products only, does not apply to custom orders of any kind.

Within three (3) days of original order date contact us to approve and facilitate any adjustments you would like to make to your order.

Within (30) days of original order date contact us to approve and facilitate any adjustments you would like to make to your order.  If credit is due your refund will be reduced by a restocking charge equal to 15% of the purchase price.  A credit after the 15% restocking fee will be issued in the same form as the original payment. Refunds generally appear on your credit card statement in one to two billing periods.

Over (30) days of original order date contact us to approve and facilitate any adjustments you would like to make to your order. If credit is due your refund will be in form of store credit and reduced by a restocking charge equal to 15% of the purchase price.  Your credit will be posted to your account.

We have had to implement this Change of Mind Policy to discourage ‘frivolous’ orders. Keep in mind that while items are on order, we cannot sell to anyone else and if Change of Mind occurs, we have lost the possible sale of that item to another buyer.

 

Custom Orders

A custom order item is made according to the specifications of the buyer and is considered unique or one-of-a-kind.

We are happy to custom order any product for our customers with the following conditions:

  1. All custom order items purchased require 50% deposit at time of the order.
  2. A 15% cancellation fee will be charged on any canceled custom order prior to manufacturer start date.
  3. Once your custom order item has begun manufacture your order is non-returnable and non-refundable under any reason or circumstance. Cancellation of your order after production will result in the loss of the 50% deposit.
  4. Date of delivery is an ESTIMATE ONLY and is based on information provided to Mtn Top Furniture by the manufacturer. Although we do everything in our control to ensure timely delivery of your items, actual delivery can vary from any and all delivery estimates. Our manufacturers reserve the right to change delivery dates at their discretion. We are not responsible for ANY delays from our manufacturers and/or freight carriers due to back orders, production delays, natural disasters and/or acts of god.

 

Online Purchases

Items (if boxed) must be returned in the original box and packing material. Please do not destroy boxes when opening.

Pieces must be returned with any and all original hardware. Please keep all boxes and packing material until you have inspected items thoroughly.

Any item bought through the Mountain Top Furniture’s web site may be returned for a refund within 3 days after receiving the item. There is a restocking for of 25% for returned items that are undamaged. All orders are final 4 days after the customer receives them. Items must be in original condition for a refund to be issued. Customer is responsible for contacting Mountain Top Furniture regarding returns. Mountain Top Furniture is not responsible for misdirected mail or E-mail or any unforeseen delays in shipping. All unauthorized return will be refused upon arrival. We will not accept any returns on special design custom orders.  Mountain Top Furniture will not refund on custom orders.

Mountain Top Furniture will refund the cost of any returned items minus any applicable shipping charges and fees, if the item is not custom and it is returned within the specified time and conditions.

Shipping costs are the sole responsibility of the buyer on all returned items and will be deducted from any returns.

All items are sent insured with the shipper. If there is any damage at the time you receive the item you must notify us immediately, BEFORE you sign the bill of lading.

Any sign of external box damage must be reported to the shipping company (UPS, or freight companies) at the time of delivery and noted on the bill of lading.

Mountain Top Furniture has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Mountain Top Furniture will refund your money.

We reserve the right to change prices at any time without prior notice.  We reserve the right to change these policies at any time without prior notice.

 

Warranty Coverage

Mountain Top Furniture will service the manufacturer’s warranty on any product we sell.  Warranty policies are strictly set by the manufacturer, and they will decide what is covered.  Please contact us for warranty details on any items you are interested in.

If you receive a damaged, defective, or incorrect item, your product will be repaired or replaced at no charge to you.

Please contact us for warranty coverage details on the particular items you are interested in.

Shipping and/or delivery is not included in any of the above warranties.

 

Layaway Policy

 

We are pleased to offer three Layaway Plans for your convenience. This is a free and flexible service we offer to enable you to budget your purchases while ensuring you do not pay a higher price at a later date and the items you want will not be sold out.

30 Day

  • 15% down payment of the total purchase price is required at the time you make your order.
  • Balance must be paid off within 30 days from down payment.
  • Please review our cancelation policy below.

 

 60 Day

  • 20% down payment of the total purchase price is required at the time you make your order.
  • Balance must be paid off within 60 days from the date of your down payment.
  • Please review our cancelation policy below.

 

90 Day

  • 25% down payment of the total purchase price is required at the time you make your order.
  • Balance must be paid off within 90 days from the date of your down payment.
  • Please review our cancelation policy below.

 

Cancellation Policy

If you cancel your layaway, any layaway down payment and any additional layaway payments you made are non-refundable. You may use 75% of layaway deposits as store credit towards other items in our store.

We have had to implement this cancellation policy to discourage “frivolous” layaways.  Keep in mind that while items are on layaway, we cannot sell them to anyone else and if a cancellation occurs, we have lost the possible sale of that item to another buyer.

 

Delivery

In Home Delivery Policy:

The estimated delivery date is an estimate of the approximate date the product is expected to arrive at Mtn Top Furniture location and is subject to change. We will do everything in our control to make sure the product is arrives in the time frame given and keep you updated on any unexpected changes.

In-home Delivery Service items are delivered and placed into your home. You will be called to schedule an in-home delivery and will be provided a one to two hour time window for your delivery. Delivery is subject to reasonable and safe access. Hoisting and any other extraordinary measures necessary to accomplish delivery are at your risk and any additional cost must be paid by you at or before the time of delivery. In-home Delivery Service may not be available in your area or may require additional fees such as for extended distance from Mtn Top Furniture, tolls or ferry service fees.

A minimum re-delivery fee of $100.00 will be charged to the original credit card or gift card used if you are not at home, unable to or do not accept a scheduled delivery and a second In-Home Delivery Service trip is required.

Storage fees are only to be put into use if we run out of room in the warehouse.  Storage fees will only be assessed after customer has been given 30 days’ notice to have items picked up or delivered.  We will continue to work with customers who are building, out of town, or have other unforeseeable events prevent a place for the furniture to be delivered. 

A storage fee of 2% per month of the total order amount will be charged to the original credit card or gift card used for the purchase if delivery is not accepted within thirty (30) days of originally agreed upon delivery date. If you fail to accept delivery for ninety (90) days after notice of availability of merchandise for delivery, at our sole option and at any time thereafter, we will cancel your order and refund your payment less any unpaid storage fees and a 25% service and handling fee.

If our delivery men assist you in moving items in your house to make room for the items we are delivering, you assume full responsibility for any damage done as a result.  This includes the furniture being moved, walls, doors, any items in the household, and any physical injury to our employees as a result of assisting.  We also consider this above and beyond their normal responsibilities, and ask that you tip them accordingly.

 

Shipping

You can trust that your order will be quickly processed and safely delivered.  We can ship most products anywhere in the continental United States using the shipping method of your choice.  When you place an order we will estimate delivery dates based upon the availability of your items, shipping method selected and your shipment destination.  Our shipping charges are determined by the items on your order, excluding applicable sales tax.  Some larger products cannot be economically shipped, therefore they are available for viewing only on our site, and must be purchased in our store.  These larger items are available for local delivery only.

 

STANDARD SHIPPING METHOD:
We ship parcel post items by UPS ground, FedEx ground or a similar type shipper. Standard shipping rates apply to locations within the contiguous U.S.  Must provide a valid street address at time of order, UPS does not deliver to P.O. Box or APO addresses. Customers will be notified with additional shipping charges for orders shipping outside of the contiguous United States.  If deliveries require special delivery instructions they must be noted at time of order.

SHIPPING TIMES: 
Shipping times vary by product. Some of our products are shipped directly from the manufacturer and should arrive within a week.  However, a lot of our furniture is made as ordered and will take longer.  All shipping times given are estimates only and are subject to availability.

WHEN YOUR MERCHANDISE ARRIVES:
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. Once you sign the bill of lading you become the legal owner of the product and we cannot file a damage claim. This is standard for all Trucking Companies. If you should discover damage, it is your responsibility to notify us immediately. We will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.

FREIGHT DAMAGE:

Although damage claims are rare, they can happen and your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.